Ak11 Terms & Conditions — Your Rights & Responsibilities

Ak11 is a trusted online betting and gaming platform in Bangladesh, operating under the ak11.ws domain. These Terms & Conditions apply to every member who uses the platform. By accessing the platform, registering, or using our services in any way, you are agreeing to these terms in full.

The following conditions must be met to be eligible to use ak11's services:

• You must be at least 18 years of age.
• Online betting is not legally prohibited in your country or region of residence.
• You are acting on your own behalf, not on behalf of any third party.
• All information you provide is true, accurate, and complete.
• You have never had an account banned from ak11 before.

Ak11 reserves the right to accept or decline any registration. Applications may be rejected without a stated reason.

Providing accurate and complete information when registering an ak11 account is mandatory. Accounts found to contain false registration details may be suspended at any time, and deposited funds may not be refunded.

Account security is entirely the member's responsibility. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact ak11 Support immediately. The account holder is responsible for all activity on their account.

As part of the KYC (Know Your Customer) verification process, ak11 may request proof of identity, proof of address, or payment method verification at any time. Failure to complete verification within the specified timeframe may result in a temporary account suspension.

• The mobile number and email address used during registration must remain active.
• To update your account details, please contact Support.
• A maintenance fee may apply to inactive accounts (no activity for 12 months).
• Transferring or selling your account is strictly prohibited.

All betting rules on ak11 are outlined in this section. Make sure your account has sufficient balance before placing a bet. Once a bet is confirmed, it cannot be changed or cancelled.

Ak11 reserves the right to change odds at any time. The odds displayed at the time a bet is placed are considered final. If incorrect odds are shown due to a technical error, ak11 reserves the right to void the affected bet.

• The minimum stake per bet is ৳10. The maximum stake depends on the specific event.
• Bets may be rejected during live betting due to network latency.
• Bets must be placed before the match starts or within the designated timeframe.
• If a match is abandoned or postponed, the related bet will be voided and your stake refunded.
• Arbitrage betting — placing bets on different outcomes of the same event to gain an unfair advantage — is strictly prohibited.
• If a suspicious betting pattern is detected, payment may be withheld until an investigation is complete.

Ak11 currently supports bKash, Nagad, and Rocket for deposits and withdrawals. Minimum and maximum limits apply to each payment method.

The minimum deposit is ৳100 and the maximum is ৳50,000 per day. For withdrawals, the minimum is ৳300 and the maximum is ৳1,00,000 per day.

• Deposits are usually credited to your account instantly.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals may be put on hold if KYC verification is not completed.
• It is recommended to use the same payment method for both deposits and withdrawals.
• If a payment fails for any reason, please contact support within 24 hours.

A processing fee may apply if deposited funds are withdrawn directly without being used for betting or gaming at least once. Bonus funds require the specified turnover to be completed before withdrawal.

Ak11 regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, detailed on the relevant offer page. General bonus terms are outlined below:

• The welcome bonus is available to new members only and applies to the first deposit.
• A minimum deposit as specified per offer is required to qualify for a bonus.
• Turnover requirements on bonuses typically range from 5x to 20x.
• Bonuses cannot be withdrawn until the turnover requirement has been met.
• A bonus offer cannot be combined with another bonus at the same time, unless otherwise stated.
• Voucher codes have a fixed validity period. Expired codes cannot be used.
• Ak11 reserves the right to modify, suspend, or cancel any bonus offer at any time.

Ak11 takes the protection of your personal data seriously. We use 256-bit SSL encryption and the latest security technologies. Your information is never sold or shared with third parties.

However, your information may be shared in the following cases:

• Compliance with legal obligations or court orders.
• To relevant authorities in connection with fraud or money laundering investigations.
• With authorized partners for payment processing.

To learn more about our member privacy policy, visit our Privacy Policy page. We strongly recommend using a strong password and enabling two-factor authentication (2FA) to keep your account secure.

Ak11 believes that betting and gaming are a form of entertainment — never a source of income. We place the highest priority on our members' well-being and financial safety.

• Never bet more than you can afford to lose.
• Avoid chasing losses with emotional bets.
• Set a deposit limit and stick to it.
• Take a self-exclusion or cooling-off period whenever you need one.

If you notice signs of betting addiction, visit our Responsible Gaming page and reach out to our support team. ak11's responsible gaming tools are completely free to use.

Ak11 may temporarily suspend or permanently close a member's account for any of the following reasons:

• Breach of these Terms & Conditions.
• Providing false or misleading information.
• Operating multiple accounts.
• Proven bonus abuse or fraudulent activity.
• Involvement in money laundering or any illegal activity.
• Failure to complete KYC verification.

Members may also request account closure at any time. You will be given the opportunity to withdraw any valid balance before closure; however, any bonus funds will be forfeited.

If a dispute arises, please contact ak11's customer support team first. Our support team will aim to resolve your issue within 72 hours. Complaints related to betting outcomes must be submitted within 30 days of the bet date.

• To raise a complaint, reach us via live chat, email, or phone.
• Please attach any relevant screenshots or information related to your complaint.
• All decisions made by ak11 are final and binding.

Ak11 accepts no liability in the following situations:

• Bets that fail due to loss of internet connection or a technical error.
• Transaction delays caused by issues with a third-party payment provider.
• Account information compromised due to a member's own negligence.
• Financial losses resulting from bets placed at the member's own discretion.
• Service disruptions caused by force majeure events such as natural disasters, government restrictions, or conflict.

Ak11's maximum liability shall in no case exceed the value of the transaction in question. ak11 is not liable for any indirect or consequential losses.

Ak11 reserves the right to modify, add to, or remove these terms and conditions at any time. Members will be notified of significant changes via their registered email or SMS.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. We recommend checking this page regularly.

If you have any questions or comments about these Terms & Conditions, please reach out to our customer support team. We're available 24/7, every day of the week.

• Get instant help via live chat.
• Send detailed complaints or inquiries via email.
• For answers to common questions, visit our FAQ View page.